FAQ

Common Pitfalls To Watch Out For

Based on our experience, we have identified some common pitfalls many consumers face when having their vehicle repaired. More pitfalls will be added on a regular basis.

Number One
Most people have little or no idea what their insurance policy really says. They think they have “full coverage” and “their insurance company will take care of everything”. They come to us to have their vehicle repaired and are shocked to find out they don’t have rental car coverage. Then, after checking further, they discover the policy gives their insurance company permission to use NON-FACTORY parts. You’ll want to avoid this pitfall.

We encourage you to get that policy out and read it until you know what you pay for every time you make your payment. Call your agent and have him or her review it with you. Feel free to contact us with your questions. There’s a real good chance we’ve seen your insurance company in action. There are many solid insurance companies and agents out there with excellent products. Make sure you really have the “full coverage” you think you have.

Number Two
Most people are not prepared to make decisions they’re forced to make when their vehicle is damaged. We have people call us and say: “I just wrecked my car. What do I have to do to get it fixed”? If you have avoided pitfall number one, some of these decisions will be easy to make. Other decisions can be thought through in advance. Sit down with your spouse, a close friend, your agent, etc., and ask: “If I was involved In a collision, what would be some of the decisions I might need to make, and how would I make them?”

Please feel free to contact us by phone or e-mail us with any questions you have so you will be better prepared. We’ll be glad to answer them and help you avoid this pitfall.

Number Three
You have just been involved In an accident. You have avoided pitfalls 1 and 2. The next pitfall to avoid is thinking “since the insurance company is ‘paying the bill’ they should make the decisions”. People forget it’s their money the insurance company is using to pay for the repairs. They faithfully make their premium payments counting on the insurance company to be there for them. And then, they want to tell you how you spend it. It’s your money, it’s your car. You make the decisions.

Again, know what your policy really says. Make sure you haven’t signed anything that limits the decisions you need to make in order to protect the investment you’ve made in your vehicle. Contact us if you would like to know which Insurance companies let you make decisions and which ones think they should decide for you.

Our Goal

As our customer, we welcome you. You will receive the finest quality repairs available. These repairs are made possible only by our continued dedication to the collision industry.

We are:

  • Working to keep our shop equipped with the technology needed to fix today’s complex vehicles
  • Keeping our technicians up-to-date through on-going training
  • Striving to meet standards of top quality paint and repair work
  • Dedicated to improving the collision repair industry

 

As a member of the business community, we adhere to a Code of Ethics, our pledge to you of honesty, integrity, safety, and craftsmanship.

You may have some questions concerning the estimating/repair process…this checklist was designed with those questions in mind.

If you have any questions, please ask us. Our trained professionals are ready and willing to help you in any way they can.

For us, satisfying our customers is the most important goal we have.

Important Tips To Keep In Mind

Your car is the second largest investment you’re likely to make. Preserve its value and your safety by having it repaired professionally.

Never drive a car that could be unsafe because of damages.

Some insurance companies may want you to visit their drive-in claims center before having your car repaired. You can do this, or you may leave your car at our shop and ask that the insurance company inspect the car here.

You are not required by law to obtain more than one estimate or appraisal.

You have the right to go to the repair shop or your choice. No insurance company can require you to go to a particular shop,so don’t let them “steer” you to their shop if you have a shop that you prefer. – Remember, a collision shop that’s on an “Insurer’s program or list” got there because they cut a deal for cheapest parts and obeys insurer cost-cutting directives. These “deals” may not be in your best interests.

Differences in repair estimates are common. A lower estimate may not include all necessary work. If you’re not sure why one estimate is different from another you’ve received, please ask us.

Choose a shop that has Unibody repair equipment and experienced technicians that are trained to repair your vehicle properly & safely.

Ask if the shop will be using genuine manufacturer (OEM) replacement parts.

Ask if the shop offers a repair warranty.

Let us help you negotiate your claim with the insurance company. We will inform of your rights and help you make educated decisions related to you claim.